Returns & Exchanges
At The Marena Group, we are committed to your recovery journey and offer a 30-day return window for unworn, unwashed garments in their original packaging. We strive to provide a seamless exchange process to ensure you find the perfect fit for your post-surgical or compression needs.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
- 2.Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery to our warehouse.
- 3.Package Your Items
Place the items in their original packaging with all tags attached, ensuring the garment is free of any lotions, scents, or signs of wear.
- 4.Receive Refund or Exchange
After our quality control team inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.